As a recognized world leader in customer experience Colin Shaw has helped organizations to create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage. Colin will take a detailed look at how you can unite your business around CX to deliver engagement and value right across the customer journey
David Ulrich is the Rensis Likert Professor of Business at the Ross School, University of Michigan and a partner at the RBL Group (http://www.rbl.net) a consulting firm focused on helping organizations and leaders deliver value. He studies how organizations build capabilities of leadership, talent, and culture through leveraging human resources. He has helped generate award winning data bases that assess alignment between external business conditions, strategies, organization capabilities, HR practices, HR competencies, and customer and investor results.
Steve Miranda is Executive Vice President of Oracle Applications Product Development. He is responsible for leading all aspects of product strategy, product development, and product delivery for Oracle's applications and related cloud services. This includes Oracle Fusion Applications and Oracle's newest products for customer service and support, commerce, and talent management.